Shipping Policy

At Auriga Mart, we strive to ensure that your orders are delivered quickly, safely, and efficiently. This Shipping Policy outlines our processing times, delivery methods, shipping fees, and guidelines for both local and international orders.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Saturday, excluding public holidays) after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • You will receive a confirmation message or email containing tracking details as soon as your order has been dispatched.

2. Local Shipping (Within Pakistan)

  • Courier Partners: We partner with reliable local courier services to ensure secure doorstep delivery.

  • Delivery Time: Standard delivery across Pakistan takes approximately 3 to 5 working days from the date of dispatch.

  • Shipping Charges: Local shipping rates are calculated at checkout based on your delivery city and the weight of your package. Free shipping promotions may apply during special store events.

  • Payment Method: Local orders are primarily processed via Cash on Delivery (COD), allowing you to pay when your package arrives.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS or email.

  • You can use this tracking number on our courier partner's tracking portal to monitor your shipment's progress in real time.

5. Delayed or Lost Shipments

  • While we make every effort to ensure timely delivery, unforeseen circumstances (such as severe weather, courier delays, or customs inspections) may occasionally impact transit times.

  • If your package has not arrived within the estimated timeframe, please reach out to our support team with your Order ID, and we will investigate the issue with our courier partners.

6. Contact Us

If you have any questions or concerns regarding our shipping policy or your active delivery, please contact us:

  • Email: support@aurigamart.com

  • Phone / WhatsApp: +92 [Insert Phone Number]

  • Operating Hours: Monday to Saturday (9:00 AM – 6:00 PM)